Support
How can we help?
Call us, or find what you need in the guides below.
Orders
Track your order.
Sign in with the email you ordered with to see your order status and tracking.
Your shipping confirmation email also has a tracking link.
Getting started
Your first weeks with Lenox.
The questions most people ask in the first few days — answered plainly.
What should the first few days feel like?
Give yourself time to adjust. Start with a few hours a day in quieter places, then build up to busier ones. Everyday sounds may seem louder than you remember at first — that usually settles as you get used to hearing them again. If the device doesn't help enough, or your hearing worsens, contact a hearing-care professional.
How do I find the right earbud size?
Six pairs come in the box. Start with the size closest to the one already fitted. If the fit feels loose or the sound seems thin, try one size up; if it feels tight or sore, try one size down. The right size feels secure and comfortable.
How do I charge my hearing aids?
Place both hearing aids in the case and connect the USB‑C cable. Aura Mini includes a power adapter; Aura Pro ships without one, so use any USB‑C adapter you already own.
How do I keep them clean?
Wipe the hearing aids with a dry cloth and use the included cleaning brush to clear the earbud and microphone openings. Replace the wax guard with the kit in the box when sound starts to seem muffled. Never use water or cleaning liquids.
Can I wear them in the shower or while swimming?
No. Take them out before showering, swimming, or bathing, and keep them dry. Store them in the case when you're not wearing them.
Who do I contact if something isn't working?
Call 1 (888) 315-7818. Have your order number handy if you can.
Product questions
Questions about your model.
Select your hearing aid, then choose a topic.
How do I pair Aura Pro with my phone?
Aura Pro pairs over Bluetooth from your phone’s Bluetooth settings, the same way you would pair headphones. The user instructions in the box walk through the steps for your model, and support can talk you through it.
How do I wear Aura Pro?
The slim body sits behind the ear and the thin wire runs over the top of the ear, with the earbud resting in the ear canal. Left and right are marked in the charging case.
How do I charge Aura Pro?
Dock both hearing aids in the case and connect the USB‑C cable. Aura Pro ships without a power adapter — use any USB‑C adapter you already own.
How do I clean Aura Pro?
Wipe the body and wire with a dry cloth, and brush the earbud and openings with the included cleaning brush. Replace the wax guard from the kit when sound seems muffled. Never use water or cleaning liquids.
Where should I keep it when I’m not wearing it?
In the charging case. It keeps both hearing aids protected and charged for the next time you need them.
What if the sound seems muffled?
Try a fresh wax guard from the kit first, then brush the earbud openings. If it still seems muffled, call 1 (888) 315-7818.
How do I put Aura Mini in?
Hold the hearing aid by its thin removal line, place the earbud gently into the ear canal until it feels secure, and leave the line where you can reach it. Use the line to remove it.
How do I charge Aura Mini?
Dock both hearing aids in the case and plug in with the included USB‑C cable and power adapter.
Does Aura Mini have Bluetooth?
No. Aura Mini is designed to be as simple and light as possible. If you want to stream calls and music, Aura Pro is the model with Bluetooth.
Which earbud size should I use?
Start with the size closest to the one already fitted. Six pairs are in the box — go one size up if it feels loose, one size down if it feels tight.
How do I clean Aura Mini?
Wipe with a dry cloth and brush the earbud and openings with the included cleaning brush. Replace the wax guard from the kit when sound seems muffled. Never use water or cleaning liquids.
Where should I keep it when I’m not wearing it?
In the charging case. It keeps both hearing aids protected and charged for the next time you need them.
What if the sound seems muffled?
Try a fresh wax guard from the kit first, then brush the earbud openings. If it still seems muffled, call 1 (888) 315-7818.
Returns
45-day returns
If Lenox is not right for you, you can return it within 45 days.
Read the return policyWarranty
1-year limited warranty
Every pair of Lenox hearing aids comes with a 1-year limited warranty.
Read the warrantyCall
1 (888) 315-7818
Warning — for adults age 18 and older
If you are under 18, do not use this device — see a doctor, preferably an ear, nose, and throat (ENT) specialist.
See a doctor if you have:
Ear pain, drainage, or deformity • Sudden or one-sided hearing loss • Dizziness or ringing in one ear • Excess earwax or blockage
If it isn't helping
If this device doesn't help enough, or your hearing worsens, contact a hearing-care professional.