Shipping & Returns Policy
Shipping Information
We ship all orders from our fulfillment center in Dallas, Texas, Monday through Saturday.
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Standard Shipping (Free): 3–5 business days via USPS or UPS Ground
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Expedited Shipping: Available at checkout for an additional fee
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Processing Time: Orders placed before 12 PM CST ship the same day. Orders placed after 12 PM ship the next business day.
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Tracking: You’ll receive a tracking number as soon as your order ships.
Note: We currently ship only within the United States.
Returns & 45-Day Risk-Free Trial
We want you to love your hearing aid — but if it’s not the right fit, we make returns easy.
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Trial Period: 45 days from the date of delivery
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Return Shipping: Free return label provided
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Refund Processing: Refunds are issued to your original payment method within 5–7 business days after the returned item is received and inspected
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Condition: Please return the device in its original packaging with all accessories included
To start a return, contact our support team at support@lenoxhearing.com or use our contact page.
Warranty Information
All Lenox Hearing devices come with a 1-Year Limited Warranty covering manufacturer defects.
The warranty does not cover:
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Water damage
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Accidental breakage
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Normal wear and tear
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Loss or theft
Extended protection plans may be available at checkout.