45 days to decide

Purchases made on lenoxhearing.com may be returned within 45 days of delivery for a refund of the purchase price.

Purchases made through our retail partners follow that retailer’s return policy — please contact the retailer directly. We are still glad to help with any product questions.

How to start a return

Returns are simple, and a real person handles each one.

• Call or text 1 (888) 315-7818 (Mon–Fri 9am–5pm ET) or email support@lenoxhearing.com with your order number.
• We confirm the return and send you instructions and a prepaid return label by email.
• Pack everything that came in the box — hearing aids, charging case, cable, power adapter if included, unused earbuds, cleaning brush, and wax guard kit — and drop it off within the 45-day window.

Refunds

Once your return arrives and has been checked, we refund the purchase price to your original payment method. Your bank or card issuer may take several business days to post it.

Exchanges

Want to switch between Aura Mini and Aura Pro? Contact us within the 45 days and we will arrange an exchange. You pay, or receive back, the difference in price.

Condition of returned items

Normal wear from trying your hearing aids is expected. Items that are physically damaged, water-damaged, or missing parts may not qualify for a full refund — call us first and we will talk it through together.

What is covered

Lenox Supply LLC warrants Aura Mini and Aura Pro hearing aids and their charging case against defects in materials and workmanship for one (1) year from the date of delivery to the original purchaser.

What we will do

If a covered defect appears within the warranty period, we will repair or replace the product — with a new or refurbished unit of equal performance — at no charge. Repaired or replaced products are covered for the remainder of the original warranty period.

What is not covered

This warranty does not cover:

• Consumable parts — earbuds, wax guards, and the cleaning brush
• Damage from drops, moisture, water, or earwax build-up, or from neglected cleaning
• Damage from repair or modification by anyone other than Lenox
• Cosmetic wear that does not affect performance
• Loss or theft
• Products purchased from an unauthorized seller

How to make a claim

Call or text 1 (888) 315-7818 or email support@lenoxhearing.com with your order number or receipt and a short description of the issue. We confirm eligibility, then send instructions and a return label for approved claims.

Retail purchases

The warranty applies wherever you bought your Lenox hearing aids. Keep your receipt — it is your proof of the purchase date.

Your rights

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. It is the only express warranty for these products; implied warranties are limited to the duration of this warranty to the extent permitted by law.

Free economy shipping

Economy shipping is free on lenoxhearing.com orders of $50 or more delivered within the United States, which includes every Aura Mini and Aura Pro order. Standard shipping is also available at checkout for the price shown there. You see every shipping option and its price before you pay.

Shipping outside the United States

We also ship to select countries outside the United States. Shipping options and prices for your address are calculated at checkout. Your country may charge import duties or taxes on delivery.

Processing

Orders ship from Dallas, TX, typically within 1–2 business days (Monday–Friday, excluding holidays). Orders placed over a weekend ship the following business day.

Tracking

We email you a tracking link as soon as your order is on its way. You can also sign in to your account from Track your order on the Support page to see your order status.

Delays and missing packages

Carrier delays are occasionally outside our control. If your package is late or marked delivered but has not arrived, contact us — a real person will sort it out with you.

Address problems

If we cannot verify your delivery address we will email you before shipping. Please reply within 10 days so your order is not delayed or cancelled.

Power adapter

Aura Mini ships with a power adapter and USB‑C cable. Aura Pro ships with a USB‑C cable only — use any USB‑C power adapter you already own.

What we collect

When you shop or contact us we collect what we need to serve you:

• Contact and order details — name, email, phone number, and shipping address
• Payment details, which are handled by our payment processor; we do not store full card numbers
• Support conversations — calls, texts, and emails with our team
• Site usage information through cookies and similar tools, such as pages visited and device type
• Your Find your Aura quiz answers stay on your device and are not sent to us

How we use it

We use your information to fulfil and support your order, respond when you contact us, improve lenoxhearing.com, and — if you have opted in — send order updates and occasional Lenox news. You can unsubscribe at any time.

How we share it

We share information only with service providers who help us run the business — shipping carriers, payment processors, and email and analytics tools — and only as needed to do their work for us. We do not sell your personal information.

Your choices

You can unsubscribe from marketing using the link in any email, control cookies in your browser settings, and ask us to access, correct, or delete your personal information by emailing support@lenoxhearing.com.

Children

Lenox hearing aids are for adults 18 and older. We do not knowingly collect personal information from anyone under 18.

Security and changes

We use reasonable safeguards to protect your information, though no method of transmission or storage is completely secure. If this policy changes we will post the update here with a new date.

Using this site

By using lenoxhearing.com you agree to these terms and to our Privacy policy. If you do not agree, please do not use the site.

Who our products are for

Lenox hearing aids are over-the-counter hearing aids for adults 18 and older with perceived mild to moderate hearing loss. They are not a substitute for care from a hearing-care professional.

• If you are under 18, do not use this device — see a doctor, preferably an ear, nose, and throat (ENT) specialist
• See a doctor if you have ear pain, drainage, or deformity; sudden or one-sided hearing loss; dizziness or ringing in one ear; or excess earwax or blockage
• If this device does not help enough, or your hearing worsens, contact a hearing-care professional

Orders and pricing

Prices are in US dollars and may change without notice. Taxes are calculated at checkout. We may correct errors, limit quantities, or cancel an order; if we cancel, we refund you in full.

Shipping, returns, and warranty

Shipping, returns, and warranty are covered by the policies on this page, which form part of these terms.

Intellectual property

The content of lenoxhearing.com — including the Lenox and Aura names, wordmark, photography, and text — belongs to Lenox Supply LLC and may not be copied without permission.

Limitation of liability

To the fullest extent permitted by law, Lenox Supply LLC is not liable for indirect, incidental, or consequential damages arising from use of the site or products, and our total liability is limited to the amount you paid for the product in question.

Governing law

These terms are governed by the laws of the State of Texas. Questions about them can be sent to support@lenoxhearing.com.