Privacy policy
What we collect
When you shop or contact us we collect what we need to serve you:
- Contact and order details — name, email, phone number, and shipping address
- Payment details, which are handled by our payment processor; we do not store full card numbers
- Support conversations — calls, texts, and emails with our team
- Site usage information through cookies and similar tools, such as pages visited and device type
- Your Find your Aura quiz answers stay on your device and are not sent to us
How we use it
We use your information to fulfil and support your order, respond when you contact us, improve lenoxhearing.com, and — if you have opted in — send order updates and occasional Lenox news. You can unsubscribe at any time.
How we share it
We share information only with service providers who help us run the business — shipping carriers, payment processors, and email and analytics tools — and only as needed to do their work for us. We do not sell your personal information.
Your choices
You can unsubscribe from marketing using the link in any email, control cookies in your browser settings, and ask us to access, correct, or delete your personal information by emailing support@lenoxhearing.com.
Children
Lenox hearing aids are for adults 18 and older. We do not knowingly collect personal information from anyone under 18.
Security and changes
We use reasonable safeguards to protect your information, though no method of transmission or storage is completely secure. If this policy changes we will post the update here with a new date.