Product Basics

What is the Lenox Ultra Fit?

 An FDA-registered, over-the-counter rechargeable hearing aid for adults with mild to moderate hearing loss.

Do I need a prescription or hearing test?

 No. It’s available without a prescription, in line with the FDA’s OTC hearing aid guidelines.

 Is this product FDA-registered?

 Yes. Lenox UltraFit is a Class I FDA-registered hearing aid.

How long does the battery last?

 Up to 20 hours of use per full charge. The charging case provides multiple recharges.

 Is it Bluetooth-enabled?

 No. Lenox UltraFit is designed for simplicity and comfort — no app or pairing required.

Usage & Comfort

 Is it comfortable for all-day use?

Yes. It’s lightweight, ergonomic, and comes with multiple dome sizes for a custom fit.

 Is it visible when worn?

 Barely. It sits discreetly behind the ear and is nearly invisible from the front.

Can I wear it with glasses?

 Yes, the low-profile design fits comfortably behind ears, even with glasses.

Does it work in noisy environments?

Yes. It includes digital noise reduction to help isolate voices from background noise.

 Can I adjust the volume?

 Yes — simply press the on-device button to cycle through volume levels.

Charging & Maintenance

How do I charge it?

 Use the included USB-C charging case. Place both devices inside and plug into any USB outlet.

 How long does it take to charge?

 About 2–3 hours for a full charge.

 How do I clean the hearing aids?

 Use the included cleaning brush and change wax guards as needed.

 What dome size should I use?

 Start with medium. If you hear feedback or it feels loose, switch to a larger dome.

 Is the device waterproof?

 It’s sweat-resistant, but not waterproof. Avoid submerging in water.

Ordering, Returns & Warranty

Where do you ship from?

 From our fulfillment center in Dallas, TX. Most orders arrive within 2–5 business days.

Do you ship internationally? 

 Currently, we only ship within the U.S.

 Is it covered by insurance or Medicare?

 Not at this time — but it is eligible for HSA/FSA payments.

What’s your return policy?

 We offer a 45-day money-back guarantee. If it doesn’t work for you, we’ll cover the return shipping.

 Is there a warranty?

 Yes — a 1-year limited warranty covers defects and malfunctions.